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Discover style insights and trends on our fashion lifestyle blog.
Payments, electronic invoicing and quotations
Accepted payment methods, details required for the electronic invoice and how to request a quotation for large orders.
Jul 30 2026
How to choose the right product: microns, flow rate and compatibility
The three figures to check before ordering a filter or a pump, and how to avoid the most common compatibility mistakes.
Jul 30 2026
Account, customer area and B2B access
Registration, order history, billing details and the difference between the shop account and the B2B portal.
Jul 30 2026
Where to find data sheets, manuals and certificates
PDF data sheets, the Vassallo Sistemi Handbook and OEM codes: where they are and how to use them to identify the correct spare part.
Jul 30 2026
Returns and warranty: the RMA procedure step by step
How to open a return, which details are needed for the RMA and how the manufacturer's warranty works on filtration components.
Jul 30 2026
Orders and shipping: lead times, tracking and changes
How to follow an order from basket to delivery, shipping times and what to do to change the address or quantities.
Jul 30 2026