Orders and shipping: lead times, tracking and changes

Every order placed in the shop goes through three statuses: received, being prepared and shipped. At each status change you receive an email at the address used at the time of purchase.

Delivery times

Products available in stock are shipped within 24/48 working hours. For made-to-order items — skids, configured filtration units and non-stock spare parts — the procurement lead time is stated in the order confirmation.

Where to find the tracking

The tracking code is sent by email when the order is shipped and can always be viewed in your account area, in the My orders section. If the order was placed without registering, the code is only available in the shipping email.

Changing or cancelling an order

Until the order moves into preparation, the address, quantities or billing details can still be corrected: write to us as soon as possible quoting the order number. Once the shipment has left, changes are no longer possible and you need to follow the returns procedure.

Shipping outside Italy

The shop ships to Italy and to the European Union countries listed at checkout. Costs and lead times are calculated at checkout according to the selected market; some chemical products (additives and biocides) are subject to transport restrictions and may not be available for all destinations.

For any query about the status of an order you can contact the technical helpline on +39 049 6459554 or open a ticket from the Support page.