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Discover style insights and trends on our fashion lifestyle blog.

Payments, electronic invoicing and quotations

Accepted payment methods, details required for the electronic invoice and how to request a quotation for large orders.
Post by Vassallo Sistemi
Jul 30 2026

How to choose the right product: microns, flow rate and compatibility

The three figures to check before ordering a filter or a pump, and how to avoid the most common compatibility mistakes.
Post by Vassallo Sistemi
Jul 30 2026

Account, customer area and B2B access

Registration, order history, billing details and the difference between the shop account and the B2B portal.
Post by Vassallo Sistemi
Jul 30 2026

Where to find data sheets, manuals and certificates

PDF data sheets, the Vassallo Sistemi Handbook and OEM codes: where they are and how to use them to identify the correct spare part.
Post by Vassallo Sistemi
Jul 30 2026

Returns and warranty: the RMA procedure step by step

How to open a return, which details are needed for the RMA and how the manufacturer's warranty works on filtration components.
Post by Vassallo Sistemi
Jul 30 2026

Orders and shipping: lead times, tracking and changes

How to follow an order from basket to delivery, shipping times and what to do to change the address or quantities.
Post by Vassallo Sistemi
Jul 30 2026